INDEPENDENT SERVICE PROVIDER: TechPeninsula provides technical support that is independent in nature for a large variety of third-party software as well as hardware products. Names and trademarks have only been used for the purpose of reference only and in no way intended to suggest that TechPeninsula has any association with these third-party organizations.
WARRANTY COVERAGE: Most of the products, both hardware and software, are covered under warranty of the manufacturers during the initial period of use. If your product is under warranty the support services maybe available free of cost from the original supplier of the products. TechPeninsula recommends that you get in touch with the original supplier of the product under such circumstances.
REMOTE ACCESS TO COMPUTER: It is highly recommended by us that you review the process of remote access that has been elaborated on our website.
CUSTOMER TESTIMONIALS: Testimonials that are featured in this website are results that have not been verified and have been either posted on social media networks by our customers or emailed to us. They may not be a reflection of the experience of the purchaser, or might not even apply to the average user. TechPeninsula has no intention to either represent or guarantee that anyone will experience results that are similar in nature.
THIRD-PARTY DIAGNOSTIC SOFTWARE: Whenever required TechPeninsula makes se of third-party software diagnose as well as resolve an issue. The software applications as well as tools that are utilized are manufactured and created by well known AVG, Microsoft, and so on. TechPeninsula does not ask for an extra charge for such software.
SERVICE EXCLUSION: Please refer to our particular section on “Exclusion from Services” that has been mentioned in our service terms and conditions. This is just a step that will ensure that you have a proper understanding of the services that are not inclusive in the 1-year or multi-year maintenance contract that we provide you with.
PROPRIETARY SOFTWARE: TechPeninsula does not sell diagnostic tools or any proprietary software for the repair of computers.
CUSTOMER SATISFACTION: The scale for the satisfaction of the customers is based on a survey that is carried out online. The customers are provided an option to participate in it after the repair session has been successfully completed. All the users do not complete this survey and there is absolutely no third party audit involved in keeping a track of the customer satisfaction. This scale might not be accurate statistically.
NO AUTOMATIC RENEWALS: We follow a policy whereby we do not automatically renew our subscribers.